Table of Contents

• Dedication
  
  
• Acknowledgments
  
  
• How To Use The Patient-Centered Care Guide
  
  
• Patient-Centered Care: A Idea Whose Time Has Come
  
  
• Patient-Centered Care As Culture Change

• The Myths of Patient-Centered Care
  
  
• Setting The Stage

• Communicating Effectively With Patients And Families
  
  
• Personalization of Care

• Continuity of Care
  
  
• Access to Information and Patient Education
  
  
• Family Involvement

• Environment of Care
  
  
• Spirituality
  
  
• Integrative Medicine
  
  
• Caring for the Community
  
  
• Care for the Caregiver
  
  
• Environment of Care
  
  
• Practical Approaches For Building A Patient-Centered Culture
  
  
• Patient-Centered Approaches
  To Data And Technology
  
  
• Personal Strategies: What
  You Can Do Now
  
  
• Patient-Centered Care And HCAHPS
  
  
• Patient-Centered Care
  Leadership Roundtable Participants
  
  
• List of Practices And Tools
  At A Glance

  
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Dedicated to Harvey PickerA Pioneer of Patient-Centered Care1915-2008

 

 

 

 

 

 

When Harvey Picker died in March 2008 at the age of 92, the world lost a tireless champion of patient-centered care. As founder of the Picker Institute, Harvey challenged the health care system to improve patient care by considering the totality of the experience through the eyes of the patient. He recognized that while science and technology were thriving in medicine, humanity and empathy were the antidotes needed to fix a broken system. To be truly healing and effective, Harvey understood that health care must be delivered in a way that is sensitive to patients’ concerns and comfort, is responsive to their personal values and preferences, and actively involves patients and family members in shared decision making about their care.

Harvey Picker’s vision for a health care system organized around the patient perspective was―and continues to be―the driving force of the Picker Institute. Days before he died, Harvey’s request to all champions of patient-centered care was to “carry on.” This appeal was the inspiration and guiding force for this guide. It is an honor and privilege to perpetuate his legacy.