Table of Contents

• Dedication
  
  
• Acknowledgments
  
  
• How To Use The Patient-Centered Care Guide
  
  
• Patient-Centered Care: A Idea Whose Time Has Come
  
  
• Patient-Centered Care As Culture Change

• The Myths of Patient-Centered Care
  
  
• Setting The Stage

• Communicating Effectively With Patients And Families
  
  
• Personalization of Care

• Continuity of Care
  
  
• Access to Information and Patient Education
  
  
• Family Involvement

• Environment of Care
  
  
• Spirituality
  
  
• Integrative Medicine
  
  
• Caring for the Community
  
  
• Care for the Caregiver
  
  
• Environment of Care
  
  
• Practical Approaches For Building A Patient-Centered Culture
  
  
• Patient-Centered Approaches
  To Data And Technology
  
  
• Personal Strategies: What
  You Can Do Now
  
  
• Patient-Centered Care And HCAHPS
  
  
• Patient-Centered Care
  Leadership Roundtable Participants
  
  
• List of Practices And Tools
  At A Glance

 
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PATIENT-CENTERED CARE STRATEGIES

At the heart of providing patient-centered care are the interactions that occur within a health care organization with patients, with families and among colleagues. That means, then, that it is those individuals who are having those interactions―staff, physicians, administration, volunteers and board members―that are the drivers of any effective patient-centered approach. They are the faces of patient-centered care, and as such, they can be your greatest champions. When engaged, they are capable of generating enthusiasm, sustaining momentum and truly embodying the values of patient-centeredness. On the other hand, when not appropriately given a voice and a role in the culture change, and when not held accountable for their behaviors, these key stakeholders can be the greatest impediments to sustainable change.

In discussing strategies for setting the stage and strengthening the foundation for patient-centered care, there is no more important place to start than efforts to engage these key stakeholders. Inspiration, education, communication and revitalization are all necessary components of a coordinated approach for understanding and responding to the needs, expectations, hopes and dreams of all these groups that comprise the hospital community.

Download Patient-Centered Care Strategies

Strategy Tools:

Tool A: Fauquier Health System’s Performance Evaluation Measures

Tool B: University of Washington Medical Center’s Sample Performance Evaluation

Tool C: University of Washington Medical Center’s Guidelines for Inserting Patient and Family Centered Language into Competencies

Tool D: Candidate Observation Checklist

Tool E: Griffin Hospital’s Physician Aspirations for Practice and Conduct

Tool F: University of Washington Medical Center’s Patient and Family Centered Care Interview Questions

Tool G: University of Washington Medical Center’s MD Coach Observation Points

Tool H: Delnor Hospital’s Patient Partnership Council Charter

Tool I: Northern Westchester Hospital’s Guidelines for Patient Rounding by Care Manager

Tool J: Questions to Ask Your Hospital about Patient-Centered Care