Table of Contents

• Dedication
  
  
• Acknowledgments
  
  
• How To Use The Patient-Centered Care Guide
  
  
• Patient-Centered Care: A Idea Whose Time Has Come
  
  
• Patient-Centered Care As Culture Change

• The Myths of Patient-Centered Care
  
  
• Setting The Stage

• Communicating Effectively With Patients And Families
  
  
• Personalization of Care

• Continuity of Care
  
  
• Access to Information and Patient Education
  
  
• Family Involvement

• Environment of Care
  
  
• Spirituality
  
  
• Integrative Medicine
  
  
• Caring for the Community
  
  
• Care for the Caregiver
  
  
• Environment of Care
  
  
• Practical Approaches For Building A Patient-Centered Culture
  
  
• Patient-Centered Approaches
  To Data And Technology
  
  
• Personal Strategies: What
  You Can Do Now
  
  
• Patient-Centered Care And HCAHPS
  
  
• Patient-Centered Care
  Leadership Roundtable Participants
  
  
• List of Practices And Tools
  At A Glance

 

  Download the Guide

 

RESOURCES

 

 

 

 

 

 

In addition to the resources made available by Picker Institute (www.pickerinstitute.org) and Planetree (www.planetree.org), the following websites provide valuable information and further guidance for any organization working to introduce or enhance patient-centered practices:

Agency for Healthcare Research and Quality
www.ahrq.gov

American Hospital Association
www.aha.org

The Commonwealth Fund
www.commonwealthfund.org

Institute for Family-Centered Care
www.familycenteredcare.org

Institute for Healthcare Improvement
www.ihi.org

National Quality Forum
www.qualityforum.org

Robert Wood Johnson Foundation
www.rwjf.org

For hospitals striving to make patient-centered care a hallmark of their  service, nothing is as enlightening or as encouraging as hearing how it has already been done. The first Patient-Centered Care CEO Summit on Thursday, Oct. 23, 2008, following the annual Planetree conference and sponsored by Picker Institute, brought together nine hospital executives and healthcare researchers who have either met the challenge of establishing a truly patient-centered culture in their hospital or chronicled such a transformation. Each told the story of how their hospital achieved and is maintaining this goal and discussed some of the successful patient-centered strategies that have worked for them in an acute-care setting.. The eight separate presentations were videotaped and can be viewed at www.pickerinstitute.org. Each education module is approximately 25 to 30 minutes long and preceded by an introduction of the speaker by Planetree president Susan Frampton
http://www.pickerinstitute.org/film.htm

Putting Patients First, Second Edition
http://www.planetree.org/publications.html