Table of Contents

• Dedication
  
  
• Acknowledgments
  
  
• How To Use The Patient-Centered Care Guide
  
  
• Patient-Centered Care: A Idea Whose Time Has Come
  
  
• Patient-Centered Care As Culture Change

• The Myths of Patient-Centered Care
  
  
• Setting The Stage

• Communicating Effectively With Patients And Families
  
  
• Personalization of Care

• Continuity of Care
  
  
• Access to Information and Patient Education
  
  
• Family Involvement

• Environment of Care
  
  
• Spirituality
  
  
• Integrative Medicine
  
  
• Caring for the Community
  
  
• Care for the Caregiver
  
  
• Environment of Care
  
  
• Practical Approaches For Building A Patient-Centered Culture
  
  
• Patient-Centered Approaches
  To Data And Technology
  
  
• Personal Strategies: What
  You Can Do Now
  
  
• Patient-Centered Care And HCAHPS
  
  
• Patient-Centered Care
  Leadership Roundtable Participants
  
  
• List of Practices And Tools
  At A Glance

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SELF-ASSESSMENT TOOL

The following self-assessment tool is provided as a resource to assist readers in navigating through this Patient-Centered Care Improvement Guide, particularly those struggling with the question of where to start. The assessment tool is organized around important aspects of a patient-centered culture, each of which is addressed in-depth in its own section of the Guide. Completing the self-assessment may help to identify important opportunities for improvement or to prioritize a list of initiatives your organization may be eager to undertake. You can then refer to the relevant section of the Guide to explore patient-centered approaches for enhancing those particular aspects of the patient and/or staff experience that emerged as priority focus areas.

The HCAHPS section of this self-assessment can be used in conjunction with Appendix A (which relates specific patient-centered practices to the HCAHPS survey) as you consider strategies for HCAHPS improvement that are consistent with and supportive of a culture of patient-centeredness.

No matter where the self-assessment tool directs you, it is suggested that you begin in the Setting the Stage,Strengthening the Foundation section (page 39) for strategies that will move your organization‘s journey toward patient-centeredness from a list of tasks to a commitment across the organization to a shared set of values, attitudes and behaviors that define how health care should be delivered.

Download Self-Assement Tool